Epic, Impact Advisors, Nordic, Chartis Named 2023 Overall Best in KLAS® Awards

What You Should Know:

Epic, Nordic, Impact Advisors and The Chartis Group won the 2023 Overall Best in KLAS® awards. Epic was named the top Overall Software Suite for the thirteenth straight year in 2023 Best in KLAS – Software & Services report, released, which reports on the top vendors for 2022. Epic was also named the top Overall Physician Practice Vendor. Epic won thirteen other Best in KLAS awards in various market segments. 

– Impact Advisors tied with Nordic to be a co-winner of the Overall IT Services category. Impact Advisors also excelled in several individual categories, winning Best in KLAS awards for ERP Implementation Leadership, Financial Improvement Consulting, and Security & Privacy Consulting Services.

– Nordic tied with Impact Advisors to be a co-winner of the Overall IT Services category. Nordic is a repeat winner from last year, scoring above 90 in four separate services segments and winning a Best in KLAS award for HIT Core Clinical Implementation Leadership.

2023 Best in KLAS Definitions

Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS is based on information obtained from 23,000 evaluations KLAS conducted in 2022. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 healthcare organizations and measure more than 1,000 healthcare technology products and services.

Here is a look at the full list of Best in KLAS winners:

Most Improved Software Product – Veradigm (formerly Allscripts). Veradigm FollowMyHealth customer satisfaction has improved nearly 16% over the past year. Customers report technology improvements, with several stating that the addition of automated post-visit summaries has improved efficiency.

Most Improved Services Solution – KPMG. Client satisfaction with KPMG’s ERP Business Transformation & Implementation Leadership services has increased 24.7% since the 2022 Best in KLAS report. The firm is viewed as being able to handle large, complex ERP implementation projects. Across recent engagements, satisfaction with the firm has been more consistent than in the past, with fewer clients reporting misses from the firm. Additionally, consultant expertise is more highly rated. Current clients feel their project resources had deep experience and were able to provide strategic guidance to help clients overcome the challenges that inherently arise in these difficult implementations.

Best in KLAS: Inpatient Clinical Care

340B Management Systems

PharmaForce 340B

Acute Care EMR: Large ( >400 Beds)

Epic EpicCare Inpatient EMR

Acute Care EMR: Midsize (151–400 Beds)

Epic EpicCare Inpatient EMR

Acute Care EMR: Small (1–150 Beds)

MEDITECH Expanse Acute Care EMR

Automated Dispensing Cabinets

BD Pyxis MedStation ES

Clinical Communications: Acute Care

Epic Secure Chat

Clinical Decision Support: Care Plans & Order Sets

Zynx Health Zynx Order Sets and Care Plans

Clinical Decision Support: Point-of-Care Clinical Reference

Merative (formerly IBM) Micromedex Solutions

Data Archiving

Galen Healthcare VitalCenter Online Archival

Drug Diversion Monitoring

Protenus Diversion Analytics

Infection Control & Monitoring

Wolters Kluwer Sentri7 Infection Prevention  

Integration Engines

Lyniate Corepoint

Workflow Management

BD PharmacyKeeper Verification (Grifols)

Medication Inventory Management

Epic Willow Inventory (Inpatient)

Pharmacy Surveillance

VigiLanz Pharmacy Surveillance

Smart Pumps: EMR-Integrated

ICU Medical Plum 360 (LVP)

Smart Pumps: Traditional

ICU Medical Plum 360 (LVP)

Ambulatory & Post–Acute Care

Ambulatory EMR: Health System Owned

Epic EpicCare Ambulatory EMR

Ambulatory EMR: Independent (>75 Physicians)

Epic EpicCare Ambulatory EMR

Ambulatory EMR: Independent (11–75 Physicians)

athenahealth athenaClinicals

Ambulatory Pediatric EMR


Ambulatory RCM Services

R1 Physician RCM Services  

Ambulatory Surgery Center Solutions

Surgical Information Systems (SIS) SIS Charts  

Behavioral Health

Credible Behavioral Health Enterprise Software

Home Health: Health System Owned

Epic Dorothy

Home Health: Independent (>200 ADC)

MatrixCare Home Health (Brightree)

Home Health: Independent (1–200 ADC)

MatrixCare Home Health (Brightree)

Hospice: Independent

WellSky Hospice & Palliative

Long-Term Care


Outpatient Therapy/Rehab

Raintree Systems TherapyRehab Plus

Practice Management: Health System Owned

Epic Resolute/Prelude/Cadence Ambulatory

Practice Management: Independent (>75 Physicians)

athenahealth athenaCollector

Practice Management: Independent (11–75 Physicians)

athenahealth athenaCollector

Small Practice Ambulatory EMR/PM: Independent (2-10 Physicians)

athenahealth EHR/PM

Financial/Revenue Cycle/HIM Business

Decision Support

Strata Decision Technology StrataJazz Decision Support

Claims Management & Clearinghouse

Experian Health ClaimSource

Clinical Documentation Integrity

Iodine Software AwareCDI

Complex Claims Services


Computer-Assisted Coding (CAC)

Dolbey Fusion CAC

Computer-Assisted Physician Documentation (CAPD)

Nuance CAPD  


ASM MD-Staff

Data & Analytics Platforms

Innovaccer Data Platform

Data Visualization & Reporting


Debt Collection Services


Enterprise Resource Planning (ERP)

Workday HCM Financial Management and Supply Chain (ERP)

Financial Planning & Analysis

Strata Decision Technology StrataJazz Financial Planning

Healthcare Artificial Intelligence: Data Science Solutions

ClosedLoop Healthcare’s Data Science Platform

Healthcare Safety, Risk & Compliance Management

Performance Health Partners Safety, Risk, and Compliance Solutions

Insurance Discovery

FinThrive Insurance Discover

Patient Access

AccuReg Patient Access

Patient Accounting & Patient Management: Large (>400 Beds)

Epic Resolute Hospital Billing

Patient Financial Engagement

Waystar Patient Financial Experience

Patient Financing Services

CarePayment CarePayment Patient Financing

Patient Flow

Epic Grand Central Patient Flow (full suite)  

Real-Time Location Systems (RTLS)

Securitas Healthcare (formerly STANLEY Healthcare) MobileView (Hardware & Software)  

Revenue Cycle: Chargemaster Management

The Craneware Group Chargemaster Toolkit

Revenue Cycle: Contract Management

Experian Health Contract Management & Analysis

Robotic Process Automation

Cloudmed (an R1 Company) Cloudmed Automation

Scheduling: Nurse & Staff

QGenda Nurse & Staff Scheduling

Scheduling: Physician

QGenda Shift Admin Scheduling

Speech Recognition: Front-End

EMR Nuance Dragon Medical One

Talent Management

Workday Human Capital Management  

Time & Attendance

symplr Time and Attendance (formerly API Healthcare)

Value-Based Care

Digital Rounding Huron Rounding

EMR-Centric Virtual Care Platforms

Elation Health: Elation Telehealth

Interactive Patient Systems


Patient Communications

CipherHealth CipherOutreach

Patient-Driven Care Management

Wolters Kluwer Emmi

Patient Experience Improvement

NRC Health  

Patient Portals

Epic MyChart

Population Health Management

Azara Healthcare DRVS

Remote Patient Monitoring Health Recovery Solutions

HRS Remote Patient Monitoring Platform

Social Determinants of Health

Networks findhelp (Aunt Bertha)

Video Conferencing Platforms

Doximity Dialer

Virtual Care Platforms (Non-EMR)

Caregility Cloud

Security & Privacy

Access Management

Duo Trusted Access (Mostly MFA and EPCS)

Healthcare IoT Security

Medigate by Claroty Medigate IoMT Solutions  

Identity Management

Imprivata IAM Suite

Patient Privacy Monitoring

Protenus Patient Privacy Monitoring

Security & Privacy Consulting Services

Impact Advisors

Security & Privacy Managed Services

Fortified Health Security

Application Hosting


Clinical Optimization

Galen Healthcare

Denials Management Services

Cloudmed (an R1 Company)  

Digital Transformation Consulting


Eligibility Enrollment Services

Change Healthcare Eligibility and Enrollment Advocate

ERP Business Transformation & Implementation Leadership


ERP Implementation Leadership

Impact Advisors  

Extended Business Office


Financial Improvement Consulting

Impact Advisors

Go-Live Support


HIT Advisory Services


HIT Core Clinical Implementation Leadership


HIT Staffing


Managed IT Services

Pivot Point Consulting, a Vaco Company

Outsourced Coding

Oxford Global Resources  

Physician Advisory Services


Release of Information


Revenue Cycle Optimization


Revenue Cycle Outsourcing


Strategy, Growth & Consolidation Consulting


Technical Services


Transcription Services

AQuity Solutions

Underpayment Recovery Services


Value-Based Care Consulting

PINC AI (formerly Premier)

Value-Based Care Managed Services


Virtual Scribing Services

AQuity Solutions Real-Time Virtual Scribes

Imaging Systems Cardiology

Merative (formerly IBM) Merge Cardio

Cardiology Hemodynamics

Merative (formerly IBM) Merge Hemo

Image Exchange

Nuance PowerShare  

Oncology: Medical

 Epic Beacon

Oncology: Radiation

Varian (A Siemens Healthineers Company) ARIA

PACS: Large (>300K Studies)

Sectra PACS

PACS: Small (≤300K Studies)

Sectra PACS

Speech Recognition: Front-End Imaging

3M MModal Fluency for Imaging

Universal Viewer (Imaging)

Visage Imaging Visage 7

Vendor Neutral Archive (VNA)

Fujifilm Synapse VNA (TeraMedica)  

Payer Solutions Care Management Solutions (Payer)

ZeOmega Jiva

Claims & Administration Platforms (Payer)

HealthEdge HealthRules Payer

CMS Payer Interoperability

Edifecs XEngine Server For FHIR

Employer-Sponsored Healthcare Services

 Marathon Health

IT Consulting Services (Payer)


Quality Analytics (Payer)

MedInsight Quality Analytics

Risk Adjustment

Vatica Health Risk Adjustment and Quality of Care Solution